Frequently Asked Questions

  1. Our Service
  2. Lottery Results
  3. Lottery Games
  4. Registration
  5. Participation
  6. Subscriptions
  7. Payment
  8. Winnings
  9. Lottery Scams
  10. Troubleshooting

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Our Service
Why is it worthwhile to play lotteries through lotto-max.com?
lotto-max.com is the only web site that allows you active, immediate participation in the Biggest US lottery games, providing you the opportunity to win millions of dollars. In addition, you receive numerous benefits and services not available elsewhere. Worldwide lotto-max.com provides you with immediate access to all the Biggest US lotteries from anywhere in the world.
Unlike purchasing a ticket from an agent or a retailer, you do not need to be physically present to place your bet, nor do you have to be present to collect your winnings. Payment All transactions are done using your credit card.
You pay only for the bets you place, with no deposit and no advance payment.
Payment is performed through lottospot's secured system at SSL 128 encryption level. Winnings There is no lottery ticket to lose or misplace.
There is no need to check the lottery results! We do that for you.
You receive immediate notification of winnings.We transfer your winnings directly to your credit card or bank account. Anonymity No one sees you purchasing lottery tickets. You do not even have to get up.
If you win, no one will know and your winnings will be transferred discreetly to your account.
Personal information is kept strictly confidential and is not used for any purpose other than your lotto-max.com activities. Convenience You play the lotteries of your choice right from your chair - no standing in line.
We manage a detailed client account of all your activities and participation in lotto-max.com.
We keep records of your participation with all information regarding your previous bets.
You may choose to play on a one-time basis or join as a regular subscriber, allowing you to participate in as many draws of a specific lottery as you choose. You only pay each time you play, and can stop participating at any time.
Our lottery stand is open at all times: 24 hours a day, 7 days a week, 365 days a year. Credibility Full credibility in the official lotteries results.
You may check and verify the winnings in the official lotteries' web sites.
lotto-max.com is fully supervised by one of the top international accounting firms.
Jackpot winnings are insured through Lloyd's of London broker Tyser and Co. Information With lotto-max.com, you will always find the information you need regarding the Biggest lotteries worldwide.
All results are up-to-date. lotto-max.com will notify you immediately of any winnings and will provide alerts concerning various events in the lottery world, at your request.

 

I don't speak/read English very well. Is lotto-max.com available in other languages?
The website, although global, is currently available only in English. In the future, there will be multilingual versions of the site.

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Lottery Results
Where can I find lottery results?
In order to find a lottery's winning numbers and prize money, go to the 'Lottery Results' section on our website.

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Lottery Games
What criteria do you use for selecting the lotteries available on lotto-max.com?
Our goal is to provide users with the official, most attractive lotteries in the US.
Our primary condition for offering a specific lottery on the website is that it should be official, well-known and supervised by government agencies to ensure its full credibility.
Another condition is that each participant should be able to check the results or find additional information either through lotto-max.com or through the official lottery website. Therefore we include only lotteries that run official websites where this information might be found.

We are constantly following all official lottery games in order to locate lotteries that match our conditions, add them to our service and enable you to participate in their draws.

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Registration
Where can I find lottery results?
In order to find a lottery's winning numbers and prize money, go to the 'Lottery Results' section on our website.
When playing paid lotteries, why must I provide personal details in addition to credit card info?
The credit card details you provide are used to collect the participation fees (bets) and to pay out winnings, up to US$ 500.00.
Your personal details enable us to contact you if you should win one of the mega-jackpots or any other prize over US$ 500.00. These larger prizes are not paid to your credit card, but are paid according to your personal instructions, and only after positive identification, to ensure you are the one receiving the prize.

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What is a CV2 number? Where can I find it? How can I update my CV2 number?
The CV2 number is an important security measure that ensures that you are the legal holder of your credit card and no one else is using it in your name.
The CV2 number appears on the back of your credit card next to your signature and consists of three to four digits.
To correct/update your CV2 number, go to the 'Change Credit Card Details' section on the site and enter the correct number in the CV2 number field.
Don't forget to click 'Submit' to update your CV2 number or any other account detail on our system.
I don't know my Zip Code. What do I do?
You have to enter a Zip Code or Postal Code when entering your address.
If you are not yet familiar with these numbers, you may enter any 4 digit number such as 1111 and update this information later.

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Why must I enter my user name and password each time I log into the web site?
You do not have to enter this information when you visit the site.
The information on this web site is free and accessible to everyone, even to those who do not play through the site. The personal details are required only to provide you with access to your personal account and to the services available to registered customers only.
Even if you do not provide your personal details at time of log in, you still have the opportunity to do so when you participate in a lottery drawing or use any of our personal services.
How long is my account valid for?
Your account will stay active until you decide to close it. It contains all your participation details from the moment you start playing on the site.

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Participation
How do I play the lotteries on lotto-max.com's site?
To play any of the lotteries on the site please go to the 'Play Lottery' section, at the top menu, select your desired lottery and follow the instructions.
You will be asked to fill in the rest of your details after placing your bet.
When is my ticket actually purchased?
Once a bet is placed on the site, the actual ticket is purchased as soon as possible, depending on the specific lottery's local time zone and local retailers' operating hours.
Does lotto-max.com send me my lottery ticket? Who buys the tickets?
We do not send the lottery tickets to our customers.  
We are acting on behalf of our customers in giving them all services concerning participation in official lotteries, from purchasing the tickets on their behalf to collecting the winnings and transferring them to their accounts.

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May I play the lotteries overseas? How does that work?
You may play any of the lotteries on lotto-max.com no matter where you live.
We are acting on behalf of our customers in giving them all the services concerning the participation in official lotteries, from purchasing the tickets from licensed retailers of the official lotteries to collecting the winnings and transferring the winnings to our customers' accounts.
Our representatives, at all locations of official lotteries offered on the site, purchase the tickets (according to our customers' orders) from licensed retailers only.
Our entire operation is being closely monitored by our accounting company as part of our insurance policy.
Can I play without subscribing to a lottery? Can I play only once?
Our site allows you to play on a one-time basis in any of the lotteries offered on the site.

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How can I view my bet/the numbers I have selected?
After completing your participation you may view your selected numbers and bet information by clicking the 'Orders' link in your account.
Why must participants be at least 18 years of age?
We make every effort to abide by the customs and rules of many different countries.
Usually lotteries are restricted to participants of 18 years or older, while some put the minimum age at 21.
In any case, the rules that apply to you are the rules of your own country, so be sure to check the local rules before participating in lottery games through lotto-max.com.
Why is betting closed a few hours before the official lottery draw?
The service performed by lotto-max.com is designed to ensure that each bet that has been recorded and verified will enter the selected draw.
Participation in the drawing is therefore closed within a reasonable time frame to guarantee that processing is completed before the draw takes place, usually about 3 hours beforehand.
The amount of time remaining to place a bet is displayed next to the lottery name, so you will always know how much time is left before betting is closed.

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Can I enter just one line of numbers/is there a minimum number of lines in every bet?
There is a minimum of 5 blocks of numbers, or 5 entries, in each bet.
How does the 'Quick Pick' option work?
The 'Quick Pick' option is picking the numbers at random, according to the range of numbers and other lottery rules of each official lottery.
What does the 'Time to Draw' indicate?
The time indicated on the website as 'Time to Draw' is the time left before the draw closes for participation on the site, which is generally 3 hours prior the official lottery's closing time.
Can you send me some lottery forms?
We do not supply lottery forms as there is no need for them when using our service.
Simply enter your bet to your chosen lottery on the site, and your numbers will be automatically entered to the desired lottery. You will find your desired lottery form is adapted to the specific lottery rules.

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Subscriptions
What is a subscription? How do I subscribe to a lottery or a category?
If you wish to participate in every future drawing of a specific lottery, with the same numbers, simply go to 'Subscribe' in the 'Play Zone' and follow the on-screen instructions.
You may subscribe to a specific lottery, choosing one of the lotteries covered on the site.
Your subscription to a specific lottery will allow you to participate in every future draw of that lottery, once, twice or three times a week, according to the lottery's schedule.
Your subscription to a category will allow you to participate in every future drawing of the lottery that is first in the chosen category, twice a week.
Our system will automatically charge your credit card for each participation.
Your subscription will remain active and continue to play until you stop it.
Why is it worthwhile to subscribe to lotteries through lotto-max.com?
A survey conducted among lottery players worldwide showed the majority plays on a regular basis using preset numbers.
These participants do not play for a preset number of games but purchase a new ticket each time.
In addition, lottery subscription services do not exist in most countries due to both limitations and promotional considerations.

lotto-max.com is the only place where you can subscribe to official US lotteries and enjoy ongoing participation with no extra effort on your part.

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Why is it worthwhile to subscribe to a lottery?
The number one reason to play any lottery game is the jackpot - a prize that accumulates from one game to another if no one wins, potentially reaching hundreds of millions of dollars.
A subscription for a specific lottery ensures your participation on a regular basis in that lottery regardless of jackpot size.
How do I stop my subscription?
You may stop your subscription at any time by clicking the 'Stop' button on that subscription's row, in the 'My Subscriptions' section

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Why are subscriptions not set in advance to 10 or 25 drawings, as with lottery subscriptions purchased through local agents?
Lotteries sold through local agents offer subscriptions based on a set number of draws, which are paid for in advance.
You cannot shorten the time period or pay only for your preferred number of draws.
In addition, to ensure the continuation of your subscription, you need to buy a new subscription ticket from the agent. Further, you have to keep your subscription entry form throughout the participation period and to check it after every draw in order not to overlook any winning.

The lotto-max.com subscription system automatically enters you into every drawing, charging you for each one separately.
As long as you do not cancel, your uninterrupted participation is ensured.
If you wish to cancel, you can do so at any time.

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Payment
Is the lotto-max.com site safe? Do you use an information protection program?
The information on the site and all transactions are protected by Comodo 128bit SSL Encryption Security.
You may see the 'Comodo-Secure' signs as well as notice the lock symbol on the bottom of your browser while viewing the 'My Details' section on the site.
Why do the prices change from one lottery to the next and from draw to draw?
The price of participation through lotto-max.com includes all our service fees and is dependent upon two factors: the cost of participation as set by the official lottery organization, which is a standard price, and the cost of insurance, which is set according to the size of the jackpot for each game.
We make every effort to keep the price of participation through lotto-max.com as close to the official lottery ticket price as possible.
I don't have a credit card. Can I pay by check? Bank transfer?
As a part of our security and anti-money laundering policies, the only acceptable payment option for playing through the site is by using a credit card. Each win is credited automatically to the customer's eMoney account.
This way, each and every transaction/participation charge or winning transfer is identified, traceable and cannot be misused.

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Winnings
How will I know if I won?
Unlike buying lottery tickets through your local agent, at lotto-max.com you don't have to keep your ticket.
There is no need for you to check the results after the drawing and you don't have to physically collect your winnings.
Whenever you win, we will notify you immediately by E-mail. At the same time, we will update your private account on lotto-max.com, where you can view the drawing details and your winnings.
When will you pay me my winnings?
You may view your winnings status and payment due date in the 'My Winnings' section in your account.
If I win, how will I get my money?
When you win, the winning amount will be directly deposited to your eMoney account. You can pay for new tickets with it or withdraw it at any time by the payment method of your choice (such as bank transfer or check).

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How do I receive the jackpot if I win?
The jackpot or any prize over US$ 500.00 will be paid to you only after a customer verification process and after you supply us with specific instructions regarding payment.

You may choose to receive your winnings through a cashier's check made out in your name and sent to you by registered mail or by bank transfer to an account of your choice.
You are responsible for the transfer costs, which will be deducted from your prize amount.

In any case, the payment is private according to your registered details in lotto-max.com and will be performed discreetly and confidentially.
Why are you showing the annuity jackpots and not their cash value?
Our website shows the jackpot prize amount as declared by the official lotteries.
By doing so we are not in any way misleading our customers, but conveying them the declared prize amounts as shown on the official lotteries' websites.
Declared jackpots of different US lotteries have numerous factors affecting the jackpot prize amount such as taxation, winning odds, lottery entry price and local tax rate, in addition to the lottery's annuity.

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How can I choose between the cash and annuity payment options?
We offer only the cash payment option through our site.
Why does the winner receive the jackpot in cash and not in annual payments?
Some lottery organizations give you the option to get the jackpot in annual payments, when in fact they purchase government bonds and pay you with the interest from these bonds.  
We believe that any investment is your decision alone and you should not be obliged to tie up your prize money for such a long period of time.
Is there any tax deducted from the prize money?
If you win, we will transfer to you the entire prize amount received from the official lottery organization, after deducting local or federal tax if applicable.
This is in addition to any bank transfer costs.
If there is any legal reason to report the prize money or pay any other tax according to the laws of the country where you live or pay taxes, such reporting is your responsibility.

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Does lotto-max.com keep a part of my winnings? Are there fees to be paid in order to process my win?
We do not retain any part of the winnings of our customers.
Our service fees are included in your participation costs and are final.
Why does lotto-max.com use Jackpot insurance?
Being the world leader in US lottery services, and in order to give our customers the best possible winning protection, we implemented a unique Jackpot insurance to ensure payment of jackpot prizes in cases that the original lottery ticket was lost or not purchased for any reason.
With this insurance in place, supplied by Tyser Special Risks Management, a Lloyd's of London broker, our customers can be sure that when they finally win their fortune they will not have to rely on luck to get their money.
What guarantee do I have that lotto-max.com will pay me when I win?
On top of all measures presented through the site, we believe that our unquestioned reputation of many years of first class service to our huge and loyal clientele, first over the phone and currently over the web, speaks for itself.

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How long are lottery tickets valid for?
A lottery ticket is usually valid for six months only.
However, when playing with lotto-max.com you don't have to worry about any ticket expiration! We collect the prizes for you immediately after the results are published and transfer them to you: no hassle.
What are the chances of winning through lotto-max.com?
The chances of winning through our site are exactly the same as your chances of winning when playing directly through an official lottery retailer, in any of the lotteries we offer, as we enter the bets to the same lotteries under same rules.

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Lottery Scams
I received a letter from a lottery operator saying I won a big prize, even though I have never participated in that lottery. Is it a scam? It's from one of the lotteries you offer on the site.
During our years as the global lottery service we have yet to encounter a lottery which can be won without participation. It would seem unlikely that a letter received from a lottery without prior participation would be of genuine intent.

We believe a letter such as the one you have received is a scam.
We are familiar with several scam lotteries, and are introduced to new ones almost every day.
We have also encountered scam lotteries in the past, presenting themselves as the official lottery.
We do our best to warn our customers not to get involved with these type of operations.

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Troubleshooting
I never got my confirmation e-mail. Has my bet entered the draw?
If that is the case please write us and we will resend your confirmation email.
In any case, you may view all your participation information in your 'My Account' section on the site.
I can't seem to make the 'Print' option work.
This problem occurs when your computer's configuration is not compatible with our software.
If the problem persists, you may print the whole screen by choosing the 'Print' option in the 'File' bar at the top left of your browser screen.
The date format is different from the one I know
Being a global service, we are using the international date format (Day, Month, Year) and not the American one.
The site is refusing my credit card. What can I do?
We suggest that you try twice, or try using a different credit card.

In case of a second refusal you may send us your credit card details and we will be more than happy to store them in our system for you.

If you are interested in sending us your credit card details, for security reasons please do so by two e-mails.

The first e-mail should include the first 8 digits of the credit card, and the second one should include the rest of the digits, the CV2 number on the back of your credit card, and the credit card's expiry date.

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